I wrote a letter today, to the Minister of Veterans Affairs. The letter was not in any way a complaint, it was a heart felt thank you written by me to him, acknowledging the hard work and dedication of some within his staff. Here is a copy of what was written:
As a foot note, I continue to pursue the exact location of the missing file containing all of the documentation VAC needed, but did not have, for my case. This file was supposed to be available for pension reasons, IAW the "Terms of Settlement", in the Queen's agreement. The Commander and Chief is still MIA even though I have made several requests for the Queen's agreement contained in the missing file. I will of course, keep you posted.
Sent to the Minister for Veterans Affairs 19 September 2012